Skip to main content

​
Supported payment methods

Together AI supports two payment methods to fund your account:
  • Credit and debit cards: accepted from all major networks (Visa, Mastercard, American Express).
  • ACH bank transfers: pay directly from a U.S. bank account.

​
Credit and debit cards

Together AI accepts all major credit and debit cards on networks including Visa, Mastercard, and American Express. Prepaid cards are not supported.
In some territories, banks require authorization for every transaction. Together AI sends an authorization link to your account’s registered email. Approve these promptly to avoid credit purchase failures.

​
Managing payment methods

You can save multiple payment methods on an organization, for example a US bank account (ACH) and one or more credit cards. Choose which method is default. Credit purchases and auto-recharge (if enabled) use the default.
  1. Go to your billing settings
  2. In the Payment method panel, select Manage payment methods
  3. Add a card or bank account, set a default method, or remove methods you no longer need
Requirements:
  • You must always keep at least one valid credit or debit card on file (even if ACH is your default payment method).
  • You cannot remove the default method until you set another method as default.
  • You cannot set an expired card as default.

​
Invoice address

Your invoice address is separate from the address collected when you add a payment method. It is used for invoices and tax.
  1. Go to your billing settings
  2. In the Invoice address panel, select Edit (or Add if no address is on file)
  3. Update the address and save
You can change your invoice address without updating your payment methods. The Tax ID field appears after you enter address information. Note: If you need to add your organization name, add a different email address to receive invoices, or add a non-standard Tax ID format, contact Support for assistance. These changes cannot be made through the billing settings interface.

​
ACH bank transfers

ACH (Automated Clearing House) payments let you purchase Together AI credits directly from your U.S. bank account. Use ACH for large purchases or when you hit credit card limits. You can purchase up to $50,000 per transaction, or $100,000 if your organization has a Scale or Enterprise contract.

​
Adding a bank account

Together AI supports most U.S. financial institutions with instant verification. Link a bank account from billing settings:
  1. Go to your Billing settings
  2. In the Payment method panel, select Manage payment methods (or Add payment method if no method is on file)
  3. Select Add payment method, then choose US Bank Account
  4. Enter your email and full name
  5. Search for or select your bank and follow the on-screen steps to authorize your account
  6. Enter your billing address
  7. Select Save Payment Method
Only U.S. financial institutions that support instant verification are available right now. Manual entry of routing and account numbers is not supported.

​
Purchasing credits

Once your bank account is linked, start a purchase from your Billing settings the same way you would with a card:
  1. Select Add Credits in the Credits Balance block
  2. Enter an amount and confirm
Credits are not deposited until the ACH payment clears. Settlement usually takes 1–3 business days, but can take longer depending on your bank. Until then, the purchase shows as pending and your balance will not increase. If the payment fails, no credits are deposited. Contact Support if you need help with a failed transaction.

​
Things to know

  • Default method controls charges. Credit purchases use whichever payment method is marked default. You can keep both cards and a bank account on file and switch the default as needed.
  • Auto-recharge requires a card. Auto-recharge only works when your default payment method is a credit or debit card. If you set a US bank account as default, auto-recharge is turned off automatically.
  • Keep at least one valid card on file. Your organization must always have at least one valid credit or debit card saved, even when ACH is set as default.
  • Failed payments. If an ACH payment fails, no credits are deposited. Contact Support if you have questions about a failed transaction.

​
Troubleshooting

My bank isn’t showing up in the list. Only U.S. banks that support instant verification are currently available. If your institution isn’t listed, try searching by name or contact Support. I got an error during bank selection. This can happen if your bank is temporarily unable to verify the account link. Contact Support for help investigating. I got an error after clicking Save. Try refreshing the page and attempting again. If the issue persists, reach out to Support with any error details.

​
Viewing previous invoices

All of your previous invoices (and current usage) can be viewed and downloaded in your billing settings. Scroll down to billing history. Note that you may receive $0 invoices even when using free or pre-purchased credits. These provide a record of your usage, including tokens used and models accessed. You can download the invoice PDF for details.

​
Adding business details to invoices

You can add your business name or other details to your invoices. Unfortunately this can’t be done through your billing settings at the moment, so reach out to Support and they’ll get it sorted for you!