Create tickets in Slack
For customers who have a shared Slack channel with us
Emoji Ticketing
- Send a message in the Together shared channel
- Add the 🎫 (ticket) emoji reaction to convert the thread into a ticket
- A message will pop-up in the channel. Click on the
File ticket
button to proceed - In the form modal, fill out the required information and click
File ticket
to submit - Check the thread for ticket details
Note: The best practice is to use Slack threads by adding replies to the original post.
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Updated 6 months ago