Create tickets in Slack

For customers who have a shared Slack channel with us

Emoji Ticketing

  1. Send a message in the Together shared channel
  2. Add the 🎫 (ticket) emoji reaction to convert the thread into a ticket
  3. A message will pop-up in the channel. Click on the File ticket button to proceed
  4. In the form modal, fill out the required information and click File ticket to submit
  5. Check the thread for ticket details

Note: The best practice is to use Slack threads by adding replies to the original post.